Worress Help Centre

Frequently Asked Questions

How do I use Worress on a TV?

On a supported Android TV device, open the Worress TV experience and sign in if prompted. Use your remote's directional buttons to highlight a card and select it. The TV home offers mindfulness, breathing, worries, analytics, courses, community, settings and Beri. TV mode is device-dependent; a regular phone or desktop browser may show “TV Mode Not Detected.” Some TV screens are previews rather than live account views, so use mobile or web for managing your information.

How do I explore mindfulness on TV?

From the Worress TV home, select Mindfulness with your remote. The TV screen lists sessions such as Body Scan, Gratitude and Sleep Meditation. Select a session to see its available on-screen controls, or use Back to Home to return. Availability depends on TV mode and your device.

How do I start the TV breathing exercise?

Choose Breathing on the TV home screen, then select Start. Follow the on-screen prompts to breathe in, hold and breathe out, each for four seconds. Select Pause to stop; Back to Home returns to the TV menu. This is a visual exercise, not medical treatment.

Can I see my progress on TV?

Choose Analytics from the TV home to view the TV progress display. Its figures are currently built into that screen, not drawn from your account, so do not use them to track your own worries or mood. For your account data, use the analytics area on web or mobile.

Can I manage my worries on TV?

The TV home includes a Problem Management card, but its current TV screen displays example worries rather than your account's list; selecting an item does not open a live worry detail. Create and manage real worries on web or mobile instead.

Can I take courses on TV?

Choose Courses from the TV home to see the TV course display. The course cards there are currently built-in examples and do not open a live course detail or save your progress. To take a course and track it, use the web or mobile course area.

Can I join a community group from my TV?

The TV home has a Community display, but the groups shown there are not an interactive account-linked group list. Use Community on web or mobile to browse and participate in available groups.

Where do I change preferences for TV use?

Choose Settings on the TV home to see the TV settings overview. Its notification, privacy, appearance and language cards are informational and cannot currently be edited there. For available preferences, use Worress on web or mobile.

How do I choose a subscription?

Open Pricing to compare the plans offered for your platform, then select the option you want and review the checkout details before confirming payment. The purchase flow varies between web, iOS and Android; use your real payment method only when you intend to buy. If you belong to an organization, ask its administrator about your access.

How can I change or cancel my subscription?

Sign in and open My Subscription to view your plan and available management option. Web purchases use the billing portal; subscriptions bought through Apple or Google are managed in that store's subscription settings. Check the displayed terms and renewal date there before making changes. Organization members should ask their organization administrator about billing.

Why hasn't my subscription status updated after payment?

Return to My Subscription and refresh to check the current plan. If a purchase is missing, use Restore Purchases in the iOS or Android app where available, or check the billing account used at checkout. If it still does not appear, contact support with the purchase date and provider; do not send card details.

Where can I see my plan and credit balance?

Sign in and open My Subscription from the account navigation. The page shows your current subscription, credit balance and credit history when available. You can review credit transactions there without needing to inspect technical IDs.

How do I upgrade from the free plan?

Sign in and open My Subscription. If you have an individual free account, choose Upgrade to Premium to see the available plans on Pricing. Review the current price and terms for your platform before buying.

What if my subscription comes through an organization?

My Subscription shows your organization's name and subscription status if your account is part of one. Choose Go to Organization for the organization area; contact your organization's administrator if you need a billing or access change. Individual subscription management options may not appear for organization members.

Where can I review my credit purchases and use?

Open My Subscription and look at Credit Balance and Credit History. The history lists transactions with a date, type, amount and payment provider when available; purchases add credits and eligible feature use may deduct them. If an entry looks wrong, contact support with its date and description.

Can I view My Subscription on my phone?

Yes. Sign in on your phone and open My Subscription from the account navigation. Scroll to see your plan, balance and transaction history; if the history table is wider than your screen, swipe horizontally within it.

How do I admin dashboard?

1. Log in as admin user 2. Go to /admin 3. Admin dashboard displays with:

How do I suggest a correction to a help answer?

If a FAQ answer is unclear or out of date, contact Worress support and include the question and what needs correcting. The public help area does not let users edit or delete published answers.

Where can I find help about a course?

Open the course on web or mobile and check its available description and help information. If a course instruction needs clarification, send the course name and your question to support. Course FAQ generation is an editorial process, not a tool for learners.

Why isn't my community tip visible yet?

Community contributions may need review before they appear. If you submitted a tip and cannot find it, check for any status or message in the community area, then contact support if you need help. Do not post private information about yourself or others.

How do I follow up on a support request?

Open Support Tickets to review your requests and available replies. You can also use the support chat widget to start a request. Include the issue and relevant steps, but never share passwords or payment card details.

Why am I not getting email or text reminders?

Check scheduled reminders and notifications in Notifications & Reminders and confirm that your account contact details are correct. Privacy Settings has general push and email choices, but the deadline and overdue preference switches are not available in the current screen. Email or text delivery also depends on the channel being configured for your account. If expected reminders still do not arrive, contact support.

Can I sign in through my organization?

If your organization offers single sign-on for Worress, use the sign-in option or instructions provided by your organization. Availability depends on its setup. If your organizational sign-in fails or no option appears, contact your organization's administrator.

Who receives system notifications?

Some operational alerts are sent to designated administrators, not to every Worress user. To manage your own reminders, use Notifications & Reminders. If you need your organization to receive a different type of system alert, ask its administrator.

Can I edit an answer in the Help Center?

No. Published Help Center answers are managed by the Worress team. If you spot an error, contact support with the question title and the correction you suggest.

What should I do if text or email alerts never arrive?

Check Notifications & Reminders, your account contact details, and your phone's notification settings where relevant. Look in your email spam folder as well. If the problem continues, tell support which alert and channel you expected; service email and SMS setup is not something you need to configure yourself.

Why can't I see my organization's sign-in option?

Single sign-on is available only when your organization has set it up for your account. Use the sign-in method your organization provided, or ask its administrator to confirm your access. Do not enter identity-provider credentials into an unfamiliar form.

What if my organization's SSO sign-in does not work?

Try the sign-in link supplied by your organization and check that you are using the right work account. If you get redirected back or see an error, share the error message with your organization's administrator or Worress support. SSO configuration is handled by your organization, not in your personal settings.

Why can't I access an organization feature?

Your organization may limit access by role. If a feature you need is unavailable, ask your organization's administrator to review your membership and permissions. You cannot grant yourself a new role through your personal account.

Can I sign in to Worress with Face ID or Touch ID?

Worress does not currently offer its own Face ID or Touch ID sign-in switch. Your device or password manager may offer biometric autofill for saved credentials, depending on its settings. Keep your regular sign-in method available.

How do I add a photo from my iPhone?

When a Worress form offers a photo attachment, tap Camera to take a picture or choose an existing image. Allow camera access if your iPhone asks. If the camera does not open, check Worress or browser camera permissions in iPhone Settings, or use the file picker instead.

How do I dictate a worry on iPhone?

On the worry capture screen, tap the microphone and allow access if prompted. Speak your worry, then review the recognized text before saving. If dictation is unavailable, check microphone and dictation permissions on your device, retry, or type instead.

How do I receive reminders on iPhone?

Open Notifications & Reminders to review scheduled reminders and alerts, and allow notifications for Worress in iPhone Settings if you want device alerts. Set a due time on an action for a relevant reminder. General push and email choices are in Privacy Settings; the deadline and overdue alert switches are not currently exposed. Delivery depends on the channel and device permissions.

Why don't I feel vibration when I tap the iPhone app?

Some interactions in the native app use haptic feedback, but not every tap or error has its own vibration. Check your iPhone's haptic settings if you expect feedback; vibration is optional and does not affect whether an action was saved. Look for the on-screen confirmation.

Can I unlock Worress with my Android fingerprint or face?

There is no dedicated Worress biometric sign-in setting at present. Your Android device or password manager might use fingerprint or face unlock to fill saved sign-in details, but this is managed by your device, not Worress. You may still need your password.

How do I take a photo in Worress on Android?

Where a Worress form offers photo attachments, tap Camera and allow access when prompted. Take or choose a picture and check that it appears before submitting. If the camera option fails, review app or browser camera permissions on your phone, or try selecting an existing image.

How do I use voice input for worries on Android?

Tap the microphone on the worry capture screen and allow microphone access if asked. Speak, then check the text before saving. If nothing is captured, check Worress's microphone permission in Android settings, retry the microphone button, or type your worry instead.

How do I get Worress notifications on Android?

Review scheduled reminders and alerts in Notifications & Reminders, then allow Worress notifications in Android's app settings. Set an action reminder if you want a relevant alert. General push and email choices are in Privacy Settings; the deadline and overdue alert switches are not currently exposed. Device settings and configured delivery channels affect which alerts arrive.

Can I turn off vibration in the Android app?

Some native Worress interactions may give haptic feedback. Use your Android device's vibration or haptics settings to adjust how your phone responds. Not every interaction has a vibration, so check the screen to confirm that an action completed.

Where can I compare subscription plans in the iPhone app?

Open Pricing to see available plans and their displayed purchase details for your platform. Review the price and renewal terms shown before confirming an Apple purchase. My Subscription shows your current plan and, when applicable, options to manage or restore purchases.

How do I subscribe on iPhone?

Open Pricing in the iPhone app, choose an available plan and follow the Apple purchase prompts. Check the price and renewal terms before approving the payment. Then return to My Subscription to check the plan shown on your account; if it is missing, use Restore Purchases there or contact support.

How do I restore an iPhone purchase?

Sign in to the Worress account you used for your purchase and check that your iPhone uses the same Apple account. Open My Subscription and tap Restore Purchases if shown. If your subscription still does not appear, contact support with the purchase date and Apple receipt details; reinstalling the app is not required.

Where do I manage an Apple subscription?

In My Subscription, use the Apple subscription management link if available, or open subscriptions in your Apple account settings. Apple handles changes and cancellation for purchases made through its store. Check Apple's displayed billing date and terms for when a change takes effect.

What if my Apple purchase is not showing in Worress?

Open My Subscription and try Restore Purchases on the iPhone used with your Apple account. Make sure you are signed into the expected Worress account. If the plan remains missing, contact support with your purchase date and receipt reference, not your password or full payment details.

Where do I find the main sections in the Android app?

Use the app's visible navigation to move between your worries, activities and account areas. Buttons and menus may be laid out differently on different screen sizes. If you cannot find something, open the navigation menu rather than looking for a particular Android design element.

How do I go back in the Android app?

Use the on-screen Back control where available, or your phone's Back gesture or button to return to the previous screen. If a form has unsaved changes, review them before leaving. Behavior at the home screen depends on your device; it is not a way to save your work.

Why do Android system bars look different in Worress?

The status and navigation bars are controlled partly by Android and your phone's theme. Their appearance may differ from Worress's page colors. You can still use the Android notification shade and system navigation as usual; a color difference does not change your account data.

How do I use dark mode on Android?

If Worress displays a theme control, choose the dark appearance there. Your Android system appearance may also affect parts of the app, depending on device and browser settings. If a screen is hard to read, report it to support with the screen name and device model.

Where can I see subscription options on Android?

Open Pricing to compare available plans and the price shown for the Android purchase flow. Review the final Google Play payment screen for the amount and renewal terms before confirming. My Subscription shows your current account plan and management options.

How do I buy a subscription on Android?

In the Android app, open Pricing and choose an available plan. Review the details in the Google Play purchase flow before approving it. Check My Subscription afterward; if the purchase is not reflected there, try Restore Purchases if available or contact support.

Where do I manage a Google Play subscription?

Open My Subscription and choose the Google Play management link when available, or open subscriptions in your Google Play account. Google Play handles changes and cancellations for purchases made there. Check the renewal information shown by Google Play before changing your plan.

What if my Google Play purchase is missing?

Check My Subscription while signed into the Worress account you used for the purchase. On Android, use Restore Purchases if shown, and check the Google Play account used to pay. If it still does not show, contact support with the date and order reference, not your password or card number.

What if a button is hidden by the iPhone notch or home bar?

Try scrolling, rotating the phone, or reducing text size or display zoom temporarily. If a control remains covered, tell support which screen and iPhone model you use. You should not have to rely on an invisible button to complete a task.

How can I make Worress easier to read in low light on iPhone?

Try the available appearance controls in Worress and your iPhone's Dark Mode or display settings. Appearance can vary by screen and device. If text or controls are difficult to read, contact support with the affected screen and your display settings.

Can I swipe back or pull to refresh on iPhone?

Use the on-screen Back control or app navigation to leave a page. Swipe-back and pull-to-refresh are not supported uniformly across Worress screens, so do not rely on either to save or reload your work. If data looks old, reopen the page or try again when connected.

What if my phone keyboard covers a form field?

Scroll the page to bring the field or Save button into view. You can also dismiss the keyboard using your device's Done or Back control. If you still cannot submit a form, contact support and include the screen and device you are using.

Can I use Worress on a phone or tablet?

Worress has a responsive web interface and mobile apps. On a smaller screen, some cards stack and longer lists may require scrolling; on a tablet, more space may be visible. If part of a screen is cut off, tell support your device, screen and display settings.

Which Android versions can I use?

Check the app's current listing or installation screen for your device's compatibility; supported versions can change with updates. Keep Android and Worress updated. If installation or a feature fails, share your Android version and app version with support.

Does Worress work on different Android phones?

Worress is designed for Android, but menus, permissions and battery controls vary between manufacturers. If something is missing or not working on your device, check its permissions and update the app; share your device model and Android version with support if the problem continues.

Why does Worress take time to open?

Startup time can vary with your device, connection and whether the app needs to reload information. If it stays on a loading screen, check your connection, close and reopen the app, then try updating it. Contact support if the problem persists.

What can I do if Worress uses too much phone storage?

Check your phone's storage settings for the app's current size; cached files can grow over time. If you need space, use your device's safe cache-clearing options or contact support before deleting app data. Unsynced work could be lost if you clear data or uninstall while offline.

How can I check Worress's battery use on iPhone?

Open iPhone Settings, then Battery, to see recent battery use by app. Your results depend on screen time, network activity and your device. If use seems unusually high, update the app and contact support with your iPhone model and what you were doing.

What if the Android app opens slowly?

Opening or returning to Worress may take longer when your phone is low on resources or reconnecting. Check your connection, update the app and restart it if it appears stuck. If this keeps happening, tell support your phone model and Android version.

Will Worress keep working while I use another app?

You can switch away and return, but Android may pause or close background apps to save power. Save a form before leaving when possible. Reminders and syncing can also depend on your device's background and notification settings; check your changes after reconnecting.

Can Android battery settings affect reminders?

Yes. Android may limit background activity for apps to save power, which can affect when some device alerts arrive. Check Worress notification permissions and your phone's battery restrictions if reminders seem delayed; email or text delivery may have different causes.

How do I allow notifications for Worress?

Open your phone's Settings, find Worress under Apps or Notifications, and allow notifications if you want device alerts. Review scheduled alarms in Notifications & Reminders; general push and email choices are in Privacy Settings. The permission prompt may appear when you first use a notification feature rather than on first launch.

Why didn't a push reminder open the right screen?

Tap the notification to open Worress, then check the related action in the app. What opens can depend on the alert and your device. If it repeatedly leads to the wrong place, tell support which reminder you tapped and which screen opened.

What happens when I lose my internet connection?

Some previously available information and offline-supported changes may remain accessible in the app, then sync when you reconnect. AI features, purchases and other server-based actions need a connection. Check that important edits appear after reconnecting; do not assume everything is available offline.

Will an unfinished worry be there when I return to the app?

Do not rely on an unfinished form being kept when you switch apps; your phone may suspend or reload Worress. Save your worry before leaving when possible. If you were offline, reconnect and check that saved information has synced.

Can I complete an action directly from a phone notification?

Open the notification to check the related item in Worress, then mark it complete in the app. Notification action buttons are not available consistently, so do not assume tapping an alert completes an action.

Which iPhone versions support Worress?

Check the current app listing for device and iOS compatibility before installing; requirements may change with new releases. If you cannot install or update the app, share your iPhone model and iOS version with support.

How do I create a Worress account?

Open the sign-in screen and choose Create Account. Enter the requested details, submit the form and follow any on-screen verification steps. If you already have an account, choose Sign In instead. Creating an account does not require setting up push notifications.

Can I change notification sounds on Android?

Android may let you change a notification's sound or vibration in Settings for Worress, depending on your phone and which notification channels it exposes. Long-press a Worress notification or open the app's notification settings on your phone. You can review scheduled alarms in Notifications & Reminders; it has no sound or deadline/overdue preference switches.

What does haptic feedback mean in Worress?

On some phones, certain taps may produce a short vibration. It is optional feedback, not proof that something saved. Check the on-screen status or reopen the item to confirm a change; device settings may affect whether you feel it.

What if an image is hard to understand with a screen reader?

If an image in Worress does not have enough description for you, contact support with the page name and which image it is. You can also ask for the information in text. We welcome reports of missing or unclear image descriptions.

Can I create a worry with a Siri Shortcut?

Worress does not currently include a dedicated Siri Shortcut for creating worries. Open Worress and use its worry capture form; you can use the microphone there for voice input if it is available and you allow permission.

What can I do if text is difficult to read?

Try your device's display or contrast settings, or Worress appearance options where available. If a label, button or chart remains hard to read, contact support with the screen and your device. We can use your report to investigate; contrast may vary by screen.

Is there a Worress home-screen widget?

A dedicated Worress home-screen widget for today's activities is not currently available. Open the app to see your worries and actions. If your device offers a generic website shortcut, that is different from a live Worress widget.

What if a chart or video is not accessible to me?

Check whether the page offers nearby text or captions. If you cannot get the information you need, contact support with the page and the specific chart, audio or video. Captions, transcripts and text descriptions are not guaranteed for every piece of content.

Can I navigate Worress with a keyboard?

On the web, use Tab to move forward through controls and Shift+Tab to move backward; Enter or Space activates many focused buttons. Some screens may behave differently. If you cannot reach or see a control with the keyboard, tell support which page and control.

How do I close a pop-up using a keyboard?

Try Escape or move to the pop-up's Close or Cancel button with Tab, then press Enter. If focus gets stuck or does not return to the page, contact support with the name of the pop-up and your browser.

What if my session expires while I am filling in a form?

Sign in again if Worress asks you to. Save longer entries as you go where possible, since unsaved text may not survive a session expiry or page reload. If a time limit prevents you from completing something, contact support and describe the screen.

What should I do when a form shows an error?

Read the message next to the affected field or at the top of the form, correct the information and submit again. Check required fields and formats such as email addresses. If you cannot tell what needs fixing, contact support with the form name and the error text.

How do I know what a form field needs?

Look for the field label, any required marker and any hint or example shown beside it. If your entry is rejected, read the validation message and try again. If a field has no clear instruction, contact support with the screen and field name.

Where should I look when navigation changes between screens?

On wider screens, look for the main navigation and account links in the page layout; on a phone, open the compact navigation menu if the links are hidden. Use the on-screen Back control to return from a detail page. If you cannot find a section, contact support with the device and screen you are using.

What if my new password is not accepted?

Choose a longer password and follow the requirements shown on the form. If you are resetting it, the reset page asks for at least eight characters. If you still cannot continue, contact support.

What if a page looks broken or is hard to use?

Try refreshing the page and updating your browser. If the problem continues, send a support ticket with the page name, your device and browser, and what went wrong.

Why am I temporarily blocked from signing in?

Too many unsuccessful sign-in attempts can trigger a temporary security limit. Wait before trying again, check your sign-in details, or use password reset if you have forgotten your password.

How do I report an accessibility problem?

If a button, message, or part of a page is hard to find or use with assistive technology, submit a support ticket. Include the page, device, browser, assistive tool, and the step where you got stuck.

How do I protect my account after using a shared device?

Sign out when you finish on a shared device. If you think someone else knows your password, reset it and contact support about any account activity you do not recognize.

How do I reset my password?

Open Password Reset, verify your email using the code sent to you, and choose a new password. If the code does not work, request a new one or contact support.

How can I check that I am on the correct Worress website?

Check the website address in your browser before signing in, and avoid entering your password on a page you do not trust. If a link looks suspicious, open the official site yourself instead.

Where can I learn how Worress handles my data?

Read the Privacy Policy and review Privacy Settings for the controls available to your account. For questions about data storage or protection that the policy does not answer, contact support.

How do I keep my signed-in session private?

Sign out when using a shared device, and do not share your password. Your browser needs cookies for a signed-in session; if sign-in is not working, check whether your browser is blocking them.

Why can't I open an admin page?

Admin pages are restricted to authorized accounts. If you need access for your organization, ask its administrator; otherwise, use the regular account pages or contact support.

Why can I view something but not edit it?

Your organization may limit what your account can change. Ask your organization administrator if you believe you need a different level of access.

How do I ask about activity on my organization account?

If you notice unexpected changes or need an activity review, contact your organization administrator or support. Admin activity tools are not part of your regular account view.

Can I control how long my worry history is kept?

Open Privacy Settings to review the Retain History and Auto-Delete Old Data options. The auto-delete option is described there as applying to worry entries older than two years. For other retention questions, consult the Privacy Policy or support.

What should I do if I left my account signed in elsewhere?

If you still have the device, sign out there. If not, reset your password and contact support if you suspect someone else accessed your account. Do not assume changing one device's session signs out every other device.

Why do I need to sign in again on another device?

Each device may require its own sign-in. If you are prompted again, sign in with the same account to see your saved information. Contact support if repeated prompts prevent you from using the app.

What if my phone's face unlock does not work?

Use your device's usual passcode or another sign-in method offered on the screen. Worress does not provide a separate Face ID setting in its sign-in flow; if you cannot sign in, use Password Reset or contact support.

Can I sign in with my fingerprint?

Your device may offer its own password autofill or unlock features, but Worress does not show a separate Touch ID login option. Use the sign-in method offered in the app; if you have forgotten your password, open Password Reset.

What should I do if I see a 'too many requests' message?

Pause for a while before trying again. If it keeps happening during normal use, send support a ticket with the action you were taking and when it happened.

What should I do if my sign-in expires?

Sign in again when prompted, then return to what you were doing. If you are repeatedly signed out unexpectedly, contact support.

How do I see a worry I created on the web in the mobile app?

Sign in to the same account on both devices and connect to the internet. Open your worries on mobile and refresh if needed. If a recent change still does not appear, check the connection and contact support.

Can I use the same account on iPhone and Android?

Yes. Sign in to the same Worress account on each device to access supported saved information. Connect to the internet and reopen or refresh the app if a recent change is missing.

Where can I see a worry photo uploaded from my phone?

Sign in to the same account on the web and open the worry. If the photo has not appeared, check that the upload completed and that both devices have an internet connection.

Why is a recent change missing on my other device?

Make sure both devices use the same account and have an internet connection. Refresh or reopen the app and check again. If it still does not appear, contact support with the device and item involved.

Why was my request temporarily limited?

Some actions have safeguards against too many requests in a short time. Wait and retry normally; if the message keeps appearing, contact support with the action and approximate time.

Do I need to manage a sign-in token?

No. Sign in through the app and sign in again if your session expires. If that happens repeatedly while you are using Worress, contact support.

How do I check an Apple subscription when using the web?

Sign in on the web with the same Worress account used on your iPhone and open My Subscription to check your access. Manage an Apple purchase through Apple's subscription settings. If the purchase is not reflected, contact support.

How do I check a Google Play subscription when using the web?

Sign in on the web with the same Worress account used on Android and open My Subscription. Manage the purchase in Google Play. If your access does not appear, contact support.

How do I check a web subscription on mobile?

Sign in on mobile with the same Worress account you used on the web and check My Subscription. Manage web billing using the option offered there. If your access looks wrong, contact support before buying again.

Can I start a worry on the web and continue on my phone?

Sign in to the same account on your phone, connect to the internet, and open your saved worries. A saved worry can be revisited on another device; check that your changes were saved before switching.

Can I continue a course on the web after using my phone?

Sign in to the same Worress account on the web, open Courses, and look for your course. Make sure your phone was online when you last made progress; if progress looks wrong, contact support.

What if I edit the same worry on two devices?

Avoid editing the same worry on both devices at once. Save your change and allow it to sync before editing elsewhere. If one version appears missing, contact support with the worry and the devices involved.

What if changes made offline have not appeared elsewhere?

Reconnect to the internet and reopen the app to allow supported offline changes to sync. Check your saved items before making more changes; if anything is still missing, contact support.

Can I make photos sync only over Wi-Fi?

A Wi-Fi-only photo sync setting is not currently shown in Worress. To avoid using mobile data for uploads, connect to Wi-Fi before attaching photos to a worry.

Are the same features available on every device?

Not always. Web and mobile share many account features, but some controls depend on your device, permissions, and plan. The TV experience focuses on viewing and navigating content; add new worries from mobile instead.

Where should I look for a feature on a different device?

Use the app's navigation to find the feature you need; layouts can differ on web, phone, and TV. If you cannot find it, check whether the feature is available on that device or ask support.

How do I add a worry?

Open the worry capture screen, describe what is on your mind (or add a photo), and save it. You can start without an account where guest access is offered; sign in to keep using your saved information across devices.

Can I speak instead of typing a worry?

If a microphone option is available, tap it and allow microphone access when asked. Speak clearly, review the text before saving, and use typing if your device or browser does not support speech input.

How do I get an AI breakdown of my worry?

Save your worry and choose the breakdown option when offered. Review the suggested steps and keep only what makes sense for you. AI suggestions may be limited by your plan or credits and are not professional advice.

Why can't I see a feature someone else has?

Features may depend on your account, plan, device, or rollout. Update or reopen the app and check that you are signed in to the right account. For an organization feature, ask your administrator or support.

Where can I read the privacy policy before signing up?

Open the Privacy Policy from the site or sign-up screen to review how Worress describes its handling of your information. If a required agreement appears during sign-up, read it before continuing.

Where can I find information about how my data is used?

Read the Privacy Policy and open Privacy Settings to review available choices, including analytics and data retention. If you need more detail about a particular use of your data, contact support.

How can I review my data-sharing choices?

Open Privacy Settings to review available cookie, analytics, and marketing choices, and read the Privacy Policy for details about outside services. Contact support if you have a question about a specific kind of sharing.

Why does a new feature look different on my phone and on the web?

The web and mobile layouts and release timing can differ. Update or reopen the app and check that you are using the same account. If you still cannot access a feature you expect, contact support.

Can I use Worress with NVDA?

Try navigating the web app with NVDA's normal headings and form controls. If a label, message, or action is unclear, send a support ticket with the page, browser, and NVDA version so the issue can be investigated.

What if JAWS does not announce a form field or error?

Try the form in a current browser and use your usual JAWS navigation. If a field or error is still unclear, contact support with the page, browser, and step where you became stuck.

Can I use VoiceOver to navigate Worress?

Use your device's VoiceOver controls to move through the app. If you cannot find or activate a control, report the page, device, and problem in a support ticket.

What if TalkBack cannot reach a control?

Try navigating with TalkBack's usual gestures. If an item is missing or cannot be activated, send support the screen name, your Android version, and the action you were trying to take.

Can I use my device's voice control with Worress?

You can try your device's voice-control tools to activate visible controls. Support depends on your device and browser; if a control cannot be reached, describe it in a support ticket. Voice input for worries is a separate microphone feature where available.

Can I use switch access to navigate Worress?

Try your device's switch-access controls with the app. If a button cannot be focused or selected, tell support which screen and control are affected and which device you use.

What if I do not understand a term in the app?

Check the Help section for an explanation. If a message or instruction is still confusing, send support the wording and where you saw it so they can help.

What should I do before deleting or changing something important?

Read any confirmation message carefully and check that your work has been saved before leaving a page. Not every action has an undo option or automatic save; contact support if something was changed by mistake.

Can I make text larger in Worress?

Use your browser or device's zoom or text-size controls. If zoom makes a button or form hard to use, contact support with your device, browser, and zoom level.

Can I use a high-contrast display setting?

Try the contrast setting on your device or browser. If any text or control becomes hard to see, submit a support ticket with the screen and your display setting.

Why does voice input ask for microphone access on Android?

Voice input needs microphone permission. Allow it when your device asks, or type your worry instead. If you previously denied access, check Worress's microphone permission in your Android app settings.

How do I turn a denied permission back on?

Open your phone's app settings, choose Worress, and enable the permission needed for that feature, such as Microphone for voice input. Then return to the app and try again.

Will changes made offline appear after I reconnect?

Some supported changes may be stored locally for later sync. Reconnect, open the app, and check that the item appears before relying on it on another device. AI and other server-based features need an internet connection.

What if a button is too small to tap?

Try your device's display zoom or accessibility settings. If a control is still difficult to tap, report the screen and device in a support ticket.

Do I need to keep the Android app open for an action to finish?

Wait for a save or completion message before closing the app, especially when uploading a photo or using an online feature. If an action did not finish, reopen the app and check its status before trying again.

What if a gesture or small control is difficult for me to use?

Try your device's accessibility controls or another available way to navigate. If an action cannot be completed without a difficult gesture, contact support with the screen and control involved.

Can I create a worry while offline?

Offline behavior depends on your device and what has already loaded. If the app lets you save a worry locally, reconnect and check that it synced before opening it elsewhere. AI breakdown and photo upload may need internet access.

How do I refresh information after returning to the mobile app?

Reconnect to the internet, reopen the app, and refresh the screen if the information looks old. Device background-refresh settings can affect when updates appear; check again before assuming an action was saved.

How do I download a copy of my data?

Open User Rights and choose Download My Data (JSON); you may be asked to verify your identity. This is a download for your records, not a way to import everything into another account or device.

Which features depend on my device?

Microphone and camera options depend on device permissions and browser support. Phone notifications and purchase management also vary by platform. On TV, use the home cards to browse available features; some actions, including adding a worry, need mobile.

How do I send a support ticket?

Sign in and open Support Tickets. Describe the issue, submit your ticket, and check your ticket list for updates. You can add a file to a message if needed; do not include passwords or sensitive information.

How do I follow up on a support ticket?

Open Support Tickets and select your ticket. If it is still open, send a message in the conversation; a closed ticket cannot receive new replies. Return to the ticket to read replies; response times vary.

Is everything on mobile also available on TV?

No. The supported TV experience has remote-friendly home cards for features such as mindfulness, breathing, worries, courses, and Beri. Sign in on a supported TV experience and use the home cards; adding a new worry is done on mobile.

Does Worress offer fingerprint sign-in on Android?

Worress does not currently show a dedicated fingerprint sign-in setting. Your phone's own password manager or unlock features may help you sign in; use the sign-in options shown in the app.

Does Worress offer face-unlock sign-in on Android?

Worress does not currently show a dedicated face-unlock sign-in option. Use the sign-in method offered in the app; your phone may separately offer password autofill or device unlock.

Why does the TV experience take time to open?

Loading can vary with your TV device, browser, and connection. Check that the TV is online, then reopen the supported TV experience. If it repeatedly fails to open, contact support with your device details.

How do I move between cards on TV?

In the supported TV experience, use your remote's directional buttons to move focus between cards and Select or Enter to open one. If navigation feels unresponsive, check the remote and TV connection and try reopening the app.

Why are my worries slow to appear on TV?

The current TV Problems view shows built-in example problems, not your saved account problems; waiting or changing accounts will not load your own list there. To review your real problems, use the mobile or web app.

Why does an image look blurry on my TV?

Image quality can vary with the original photo, your screen, and your connection. Try reopening the content and check the photo on your phone; report persistent display problems to support.

What if TV content will not load?

Check your TV's connection, then reopen the content from the TV home cards. If the page offers a retry option, select it with the remote. If the problem continues, contact support with the device and screen name.

Why is a TV page empty?

Check your TV's connection and reopen the screen. Some TV screens contain built-in examples rather than account data, so adding a problem on your phone will not make it appear in the current TV Problems view. Use mobile or web to view your saved problems; if a TV page remains blank, contact support with the screen and device model.

How do I review tracking and analytics choices on iPhone?

Open Privacy Settings in Worress to review the available analytics and cookie choices. You can also review tracking permissions in your iPhone settings. See the Privacy Policy for more detail; an iOS tracking prompt is not guaranteed.

Where can I read about the app's data practices?

Read Worress's Privacy Policy and review the information shown on the app's store listing, if one is available in your region. For questions about your data, contact support.

How do I switch accounts on a shared TV?

If your supported TV experience provides a sign-out option, sign out before another person signs in. Otherwise, use your device or browser's account controls and avoid leaving a shared TV signed in; contact support if you cannot switch safely.

Where can I find Worress on Android TV?

If a Worress Android TV app is available for your device, look for it in your TV's app list after installation. Availability depends on your device and distribution channel; if you cannot find it, contact support rather than installing an unfamiliar copy.

Will Worress suggestions appear on my Android TV home screen?

Do not rely on TV home-screen recommendations to open Worress. If the supported TV experience is available on your device, launch it from your app list and choose a feature from its home cards.

What if the iPhone app closes while I am adding photos?

Reopen the app and check whether the worry and its photos were saved before retrying. If it happens again, try a smaller or different photo and send support your device model and what you were doing.

How can I reduce battery use on my phone?

Your device's battery settings can show which apps are using power. Battery use varies with screen time, microphone use, notifications, and connection; close features you are not using and check your device settings if usage seems high.

How do I attach a photo from my phone?

When adding a worry, choose the photo option and select an image from your device. Allow access if your phone asks for it, review the selected photo, and save the worry. You can change photo permissions later in device settings.

How do I take a photo for a worry?

On a device with a camera, open worry capture and choose the camera option. Allow camera access if prompted, take the photo, review it, and save your worry. If your browser does not offer camera capture, choose an existing image instead.

Can I use Worress in iPad Split View?

You can try Split View if your iPad and app version support it. The layout may change in a smaller window; if a control is hidden or difficult to use, expand the app or contact support with your iPad model and screen.

Can I use Worress in Slide Over on an iPad?

If your iPad offers Slide Over for the app or browser, you can open Worress in the narrow window. For forms that feel cramped, expand the window before editing or saving.

Can I navigate Worress with Android TalkBack?

Turn on TalkBack in Android accessibility settings, then use its swipe and tap gestures to move through Worress. If a control isn't announced or accessible, report the screen and device through Support Tickets.

How can I make text easier to read on Android?

Increase font or display size in your device's accessibility settings. You can also use your browser's zoom controls on the web. If text overlaps or is cut off, tell support which screen and device you used.

Can I use Worress in split-screen mode?

On devices that support split screen, open Worress alongside another app using your device's multitasking controls. Expand the Worress window if a form or button is difficult to use at a narrow width.

Can I keep a Worress video playing in picture-in-picture?

Picture-in-picture depends on your browser, device and the video player. Try your device's picture-in-picture control while a video is playing; if it is unavailable, watch the video in Worress instead.

How do I use VoiceOver with Worress on iPhone or iPad?

Enable VoiceOver in your device's accessibility settings and use its gestures to move through the app. If a button or field isn't announced clearly, report the page and device through Support Tickets.

Does Worress work with larger iPhone text?

Try increasing text size in iOS Settings → Accessibility → Display & Text Size. On the web, browser zoom can help too. If any text is cut off, report the affected screen through Support Tickets.

How do I reduce animations in Worress?

Enable Reduce Motion in your device's accessibility settings, or the equivalent setting in your browser or operating system. This may reduce some visual effects; if a screen remains uncomfortable, contact support.

Why might reminders arrive late when my Android phone is idle?

Android can delay background activity during Doze mode. Check notification permissions and battery restrictions for Worress, and open the app with an internet connection to check updates. Don't rely on app reminders for urgent needs.

Does Battery Saver affect Worress reminders and syncing?

Battery Saver may restrict background notifications and syncing. If updates seem delayed, open Worress while online and review your device's battery and notification settings.

Are there app-icon shortcuts for creating a worry?

App-icon shortcuts vary by device and installed version. Long-press the Worress icon to see whether any are available. You can always open the app and use its worry creation screen.

Can I open recent worries from an app-icon shortcut?

Check the shortcuts shown when you long-press the app icon; recent-item shortcuts are not guaranteed. To find an existing worry, open Worress and go to your worries.

How do I add a photo to a worry?

When creating a worry, choose the photo attachment option and select an image. If your device asks for camera or photo access, allow it only if you want to use that feature; you can also type your worry without a photo.

Why isn't voice input working?

Tap the microphone button and allow microphone access when prompted. If you previously denied it, enable permission for Worress in device or browser settings, then try again. You can type your worry instead.

What should I do if Worress cannot connect?

Check your internet connection and try again later. Some previously loaded content may be available offline, but creating or syncing a worry can require a connection. Before retrying a save, check whether your earlier change already appeared.

What if a page shows an unexpected error?

Refresh the page and try again once. If you were saving something, first check whether it was already saved to avoid duplicates. If the error continues, contact support with the page and any error message.

Can I use my subscription on another device?

Sign in with the same Worress account on the other device and check My Subscription for your current access. Manage or restore an Apple or Google purchase through its original store; don't purchase a second subscription just to switch devices. Contact support if access is missing.

How do I cancel a web subscription if I also use the mobile app?

Sign in to My Subscription and use Manage Billing for a web purchase. If you subscribed through Apple or Google, manage it in that store instead. Check your subscription page for current access; cancellation does not necessarily end an already-paid period immediately.

How do I move around Worress on a TV?

If the Worress TV experience is available on your supported device, sign in and use the remote's directional pad to move between cards. Press Select or OK to open a highlighted feature.

Will TV navigation remember where I was?

Use your remote's Back button to return to the previous screen. If focus doesn't return to the item you used, move to it again with the directional pad; the exact focus position may not be retained.

Which Android TV versions can use Worress?

A Worress TV experience is built for Android TV devices, but availability and behavior depend on your device and installed app version. Check the supported installation option for your device, then sign in and use the TV home cards. Contact support with your model and Android TV version if it doesn't open.

Will Worress work on my TV or streaming device?

TV support depends on the device, available Worress TV installation or compatible browser, and sign-in. On a supported TV, open the TV experience and navigate from its home screen with the remote. Check your device's available installation options or ask support about your model.

Can I navigate the TV experience with arrow keys?

On a supported TV browser or connected keyboard, use the arrow keys to move between focusable TV controls and Enter to select. A remote's directional pad provides the same basic navigation.

How do I select an item with a TV keyboard?

Move focus with the arrow keys, then press Enter to open a selected card or button. Space may activate a focused button, depending on the device and browser.

How do I go back in Worress TV?

Use the on-screen Back button or your remote's Back key. With a keyboard, try Escape. If the device handles the key differently, use the on-screen navigation.

Is Worress designed for viewing from the couch?

The supported TV experience uses larger cards and text for remote navigation. If a detail is hard to read on your screen, adjust your TV's display settings or use Worress on a phone or computer.

What if Worress TV looks too dim or hard to read?

Adjust your TV's picture mode, brightness or contrast and check its accessibility settings. If a particular Worress screen remains difficult to read, tell support the TV model and screen name.

What can I do in Worress TV without much typing?

Use the TV home cards to explore available mindfulness, breathing, courses and other TV views with a remote. For adding or viewing your real problems, use the phone or web app; the current TV Problems view displays built-in examples, not your account's problems.

What happens if my TV goes to its screen saver?

Your TV controls when its screen saver starts. Wake the TV with your remote, reopen Worress if needed, and sign in again if your session has ended. Don't assume an unsaved change will still be there.

Can I search Worress TV by speaking into my remote?

Worress TV does not show a dedicated voice-search control. Your TV remote's voice button may control your device's own search, but it should not be assumed to search Worress. Use the TV home cards instead.

Which remote buttons work in Worress TV?

Use the directional pad to move focus and Select or OK to open a card. Back returns you through the TV experience where supported; your remote's Home button is handled by your TV device.

Does the TV remote's microphone search inside Worress?

No dedicated voice-search feature is visible in Worress TV. A voice button may launch your TV's system search instead. Browse Worress features using the TV home cards and directional pad.

What if Worress TV feels slow?

Check your TV's internet connection, close other running apps if your device allows it, then reopen Worress. Loading can vary by device and connection. If the problem continues, report your TV model and the affected screen.

What if Worress TV stops responding after a while?

Return to the TV home screen and reopen Worress. If it still stalls, restart the TV and contact support with the model, app version and what you were doing.

Will Worress TV fit my screen resolution?

The TV interface is designed for larger displays, but its appearance can vary with your device's resolution and display settings. Check your TV's scaling settings if content is clipped, and report the TV model if it persists.

Is there a limit to worries I can add without signing in?

Guest access and limits can vary. If Worress asks you to register or sign in before creating another worry, follow the on-screen instructions. Check that your existing work is saved before leaving the page.

Will my guest worries move to my account when I register?

Don't assume unsaved guest work transfers automatically. Before registering, check whether Worress offers a transfer or save option, and keep a copy of important text. If your worries don't appear after sign-in, contact support.

Do I need an account to create a therapy program?

Sign in to access personalized therapy-program features. If the builder asks you to register, follow its prompt; access may also depend on your plan or available credits. It is not a substitute for professional care.

How do I tell which TV item is selected?

Move with your remote's directional pad and look for the highlighted card or button, then press OK or Select. If focus is hard to see, adjust your TV's picture settings or try a connected keyboard.

What do the Back, Home and OK buttons do on TV?

OK or Select opens the highlighted Worress item. Back usually returns to the previous TV screen; the Home button is controlled by your TV device. Use on-screen Back navigation if your remote behaves differently.

Can I use a keyboard with Worress TV?

If your TV supports a connected keyboard, use arrow keys to move through TV controls and Enter to select. Escape may take you back on supported screens; the on-screen Back button is another option.

How do I restore a mobile purchase after reinstalling?

Sign in with the same Worress account and open My Subscription. On iOS or Android, choose Restore Purchases using the same Apple or Google account used for the purchase. If access doesn't return, contact support with your store receipt; don't buy again first.

What happens when my subscription expires?

Check My Subscription for your current status and renewal options. Paid features may become unavailable after access ends; renewing through the original purchase platform may restore them once the payment is confirmed. Contact support if your status looks wrong.

How do I request a refund?

Request a refund through the platform where you paid: Apple, Google Play or the web billing/support channel. A refund may change your paid access. If your subscription status does not match the refund, contact Worress support with the purchase details.

When does a Google Play subscription become active?

Complete the purchase in Google Play, then return to Worress and check My Subscription. Access depends on the purchase being confirmed. If it does not show up, use Restore Purchases on Android or contact support with the store receipt.

What if my purchase is pending or I closed the payment screen?

Check its status in the store or billing portal before starting another purchase. Return to My Subscription and, for a mobile store purchase, try Restore Purchases after it completes. Contact support if you were charged but access is missing.

How do I manage my Google Play subscription?

Sign in and open My Subscription. On Android, choose Manage in Google Play to review available plan, payment and cancellation options. Changes are managed by Google Play; return to Worress to check your updated status.

Where do photos attached to a worry go?

Use the photo attachment control while creating a worry. Device storage and photo permissions depend on how you choose the image and your device. Only attach images you're comfortable adding to your worry; don't rely on a particular local storage location.

How can I protect my Worress account and data?

Use a strong password, keep your device locked, and review available options in Privacy Settings. If you think someone accessed your account, change your credentials and contact support. Do not assume rooted-device detection or a specific encryption method.

How can I share a public Worress page?

Open the public page or blog article you want to share and copy its address from your browser. A shared link may show a preview depending on the app you share it in; your private account pages require sign-in.

Why can't someone open a Worress page I shared?

Check that you shared a public page, such as a blog article, rather than a private account page. Signed-in areas require the recipient's own account. If a public link fails, send that link to support.

How can I tell when Worress is offline?

If pages won't load or changes won't sync, check your device's network connection. Some cached content and queued operations may remain available, but AI and other server features need a connection. Reconnect and verify your changes have synced.

What should I do after switching from Wi-Fi to mobile data?

Open Worress once your new connection is working and check whether any pending changes have synced. If a request failed while switching networks, check for an existing saved item before retrying.

What if Worress loads slowly on a weak connection?

Wait for the page to finish loading or move to a stronger connection and try again. If you were saving a worry, check whether it was already saved before submitting it again. AI features need a working connection.

Will a save continue if my connection changes mid-request?

A network change can interrupt a request. After reconnecting, check whether your change was saved before you retry, so you don't create a duplicate. If it still will not save, contact support.

Does Worress lower image quality on slow networks?

There is no user control for automatic low-quality images in this help flow. If a photo or page loads slowly, try a stronger connection or wait and reload. Avoid resubmitting an attachment until you know whether it saved.

Is there a Data Saver setting in Worress?

A dedicated in-app Data Saver control is not confirmed. You can use your device's data-saving settings and avoid uploading large photos on mobile data. Some content and AI features still need an internet connection.

What if Worress closes on an older phone?

Reopen the app, close other apps if your device is low on memory, and try again. Check whether your last change was saved. If it keeps closing, send support your device model and the screen where it happens.

What if Worress freezes on Android?

Wait briefly, then reopen the app if it remains unresponsive. Check that your last change was saved before repeating it. If freezes continue, contact support with your phone model and the action you were taking.

What should I do after a network error?

Check your connection, then retry once. If the error happened while submitting a change, look for the saved result first to avoid duplicates. Share the error message and page with support if it continues.

Can I use Worress with a right-to-left device language?

Your device or browser may display text using right-to-left direction, but a fully mirrored Worress interface is not confirmed. If buttons or text are difficult to use, send support the language, device and screen.

What if Worress says something went wrong?

Refresh or reopen the page and try again. If the error occurred during a save, first check whether your change was recorded. If it persists, send support the exact message and what you were doing.

Will Worress switch languages when I change my device language?

Changing your device language may affect your keyboard and system controls, but it does not guarantee that Worress's own text is translated. If you need help in another language, contact support.

How do I update the Worress mobile app?

Check the App Store or Google Play for an update to your installed app and follow the store's instructions. App update prompts can differ by device; you do not need an administrator's TestFlight steps.

Where can I get help using Worress?

Use the Help/FAQ pages for common tasks. If a feature or error isn't covered, submit a Support Ticket with the page and what you were trying to do. API documentation is for integrations, not everyday app use.

What should I do if Worress crashes?

Reopen Worress and check whether your last change was saved. If it crashes again, contact support with your device model, app version, screen and steps leading up to it. Unsaved work may not be recoverable.

Why do I have to sign in for some pages?

Your worries, subscription details and other private pages are linked to your account. Sign in with your own account to access them; if your session expired, sign in again. Contact support if you still cannot access your own content.

How do I check whether Worress is available?

Try opening Worress and checking your internet connection. If it still will not load, wait a little and retry or contact support. Technical health endpoints are not needed to use the app.

Where do I report a service problem?

If Worress is slow or unavailable, note the time, page and error message and submit a Support Ticket when you can sign in. Service metrics are for operators; you do not need to access them.

How do I install Worress on Android TV?

Use an installation option offered for your supported Android TV device, then open Worress and sign in. If the TV app or a compatible TV browser experience is unavailable on your device, ask support about your model. Do not install an unknown APK from an untrusted source.

Is the TV layout different from the phone layout?

Yes. The supported TV experience uses larger cards and remote focus for viewing at a distance. Use your phone for tasks such as adding a new worry, which the TV worries screen does not offer.

Will Worress keep my place if I switch apps?

When you return, the app may still show your previous screen, but your device can close it in the background. Save changes before switching apps and check that they were saved when you return.

Can I recover an unfinished worry after closing the app?

An unfinished draft may not survive a force quit. Save your work before leaving, and check your worries when you reopen the app to see whether it was saved. If it is missing, you may need to re-enter it.

Is Worress available in Spanish?

Do not assume switching your phone to Spanish translates Worress. Check the language options actually available in your version; if you need assistance understanding a screen, contact support.

How do I find an older worry?

Open your worries and use the available search or filters, if shown, to narrow the list. Try a word from the worry's title or description. If search isn't available on your screen, browse your worry list instead.

Which currency will I be charged in?

Review the final price and currency shown by the web checkout, App Store or Google Play before confirming a purchase. Your store, payment provider and location may affect how the charge appears; contact support about unexpected billing.

Does Worress save my previous searches?

A saved search-history list is not confirmed. Use the search and filter controls available on the current page, if any, and repeat a search when needed. Do not rely on filters being retained after leaving a page.

Does Worress support Arabic or Hebrew layouts?

A complete right-to-left interface is not confirmed. You may be able to type in your device's language, but check each screen before relying on mirrored navigation. Report any unreadable or misplaced text to support.

What if an AI response contains something inappropriate?

AI responses can be mistaken or unsuitable. Don't follow advice that feels unsafe; report the response through the available feedback or support channel. If you are in immediate danger, contact local emergency services or a crisis service, not the AI.

What happens if I see a community post that breaks the rules?

Use a report option on the post if one is available, or send the details to support. Community content may be reviewed under the community rules; don't assume an inappropriate post will always be blocked automatically.

How can I report spam in the community?

If a post looks like spam, use its report control if available or contact support with a link or description. Avoid reposting the suspicious content. Automated detection may not catch everything.

How do I join a community challenge?

Sign in and open Community Challenges to browse available challenges. Choose one and follow the join instructions shown there. Available challenges and progress features can change; don't assume a specific 30-day challenge or leaderboard is present.

How do I take part in mentoring?

Sign in and open Mentoring to see available ways to participate as a mentor or mentee. Follow the on-screen application or request steps; matching and approval depend on availability. Contact support if you need help with a request.

How do I find or schedule a support-group session?

Sign in and open Support Groups or Scheduling to see available groups and sessions. Follow the on-screen options to join or request a session if offered. Check the session details for how to participate; video and notifications are not guaranteed.

Can Beri summarize my week without changing my Analytics dashboard?

In Beri Agent, choose Make a weekly report or ask in your own words. Beri can summarize the account context available to it and suggest next steps in the conversation. This is an AI-generated response to review, not a new automatically scheduled report or a change to the Analytics dashboard.

Does chatting with Beri automatically create problems, actions, or support tickets?

No. When Beri offers a planning or support-ticket action, review its details and confirm it in the conversation's action tools. A suggestion in a reply is not itself a saved action or a submitted ticket.

How can Beri help me review my existing plans?

In Beri Agent you can ask about your problems and actions, including overdue actions, or use the starter prompts for a weekly report and recommendations. Beri uses the planning context it can load from your account; if planning tools cannot load, retry that section. Review suggestions against your own circumstances.

Can I return to an earlier Beri conversation?

Yes. Open Beri Agent and choose a conversation from the conversation list to continue it, or select New conversation to start separately. Your conversations are associated with your signed-in account.

What if Beri thinks my message needs urgent support?

Beri may show links to Crisis Chat and Crisis Resources and pause task tools while recommending immediate human support. Beri is not emergency or medical care. If you are in immediate danger, contact your local emergency service or an appropriate crisis service directly.

What happens if I delete a Beri conversation?

In Beri Agent, use the delete control beside that conversation and confirm. This permanently removes that conversation and its messages; it does not delete your problems, actions, or support tickets.

Will my Beri conversation be sent to support?

No transcript is shared with support automatically. If you prepare a support ticket in Beri Agent, the checkbox Share this Beri conversation with support is optional. Check it only if you want the current conversation included; support replies appear separately in Support Tickets.

Can I speak to Beri and hear a reply?

Where your device supports it, use Start voice input in Beri Agent, speak, and review the transcribed text before sending. Speech controls can read a reply aloud. If the microphone button is absent, type instead; voice availability and permissions depend on your browser or native device.

Are credits the same as my subscription plan?

No. My Subscription shows your plan details, available credit balance, and credit history. The Credits page shows the balance and, for eligible signed-in users, credit packages with their displayed prices. Check both your plan and the relevant feature's current access requirements before buying credits.

Where can I get receipts for a web subscription?

If you purchased a web subscription, open My Subscription and choose Manage Billing to access the billing portal. The portal offers past invoices and receipts for download. Purchases through Apple or Google Play are managed through their stores instead.

What is the difference between an article's Quick Read and Full Article?

On a Blog article, use the Quick Read and Full Article tabs to choose the short version or the complete post. If that article has no Quick Read yet, use View Full Article. Availability varies by article.

Where can I find community spaces beyond the forum?

After signing in, explore the Community area for available peer support groups, success stories, mentoring, challenges, and support scheduling. Choose the specific space that fits your goal and review its participation rules before posting. Availability and moderation may differ by space; do not include private details you do not want other members to see.

How do I break a goal into milestones?

In Goal Tracking, choose Create Goal and set a goal. Open the goal's milestones, choose Add Milestone, and mark each milestone as done when it is complete. The goal card shows progress and offers a separate control to complete the goal itself.

Can a Help FAQ include an image or video?

Some Help answers may include an image or video alongside text. Open the FAQ answer to view available media; if media does not load, read the written answer and check your connection or browser. Not every answer has media.

Where do I find a playbook I've saved for later?

After saving a reviewed playbook, choose View Playbooks from the completed problem or open the Playbooks section on Home. Revisit what you recorded when facing a similar problem; it is a reference to adapt, not a guarantee that the same steps will work again.

What should I do when the installed web app is out of date or I lose internet?

Reconnect and reopen or refresh the app to load current content. Some cached screens or queued data may remain available offline, but AI generation, payments, support conversations, and other server-backed work need a connection. Check that pending changes have synced before assuming they are saved across devices.

Does Add to Calendar change my Worress reminder?

In an action's Set Reminder dialog, Add to Calendar opens the device's calendar option so you can add an event; on Android you may still need to save it in the calendar editor. Save Reminder schedules the Worress reminder separately. Calendar access and behavior depend on the device and its permissions.

Why might a phone action reminder arrive late?

Native phone reminders are best effort: battery-saving settings can delay them, and notification permissions must be granted on your device. Check the reminder date/time and your device's scheduled notifications if an alert is missing. Email, SMS, and push require their own configured channels; a reminder is not a guaranteed alarm.

How do I control deadline and overdue action alerts?

Deadline Reminders and Overdue Alerts are separate preference types from an action's scheduled reminder. Open Notifications & Reminders to review scheduled alerts. The current user-facing screen does not expose switches for these two preferences, even though preference settings exist in the app's underlying implementation; do not assume dismissing an alert turns off future ones. Delivery also depends on configured channels.

Can I reply to a support ticket after closing it?

No. Once you close a support ticket, its message thread remains available to read, but you cannot send another reply on it. If you still need help, create a new ticket; review the confirmation before closing an open ticket.

Can I use Beri's voice input in the TV view?

The TV view of Beri does not show its voice-input or spoken-reply controls. If Beri is available on your TV device, use the on-screen text controls and your device's input method. For voice input or spoken replies where supported, use Beri on a phone or web browser instead.

What is Worress and how does it work?

Worress helps you break complex life challenges into manageable, actionable steps. It uses a structured 4-step workflow: 1. Capture your problems 2. Get analysis with Beri 3. Practice mindfulness reflection 4. Track outcomes to learn from your experience. Some suggestions are AI-assisted; review them before acting.

Is Worress free to use?

Worress offers a free tier with core features including problem management, analysis, mindfulness sessions, and basic analytics. Available features and limits vary by plan; see Pricing for current details.

How does Beri work?

Beri is our AI assistant powered by OpenAI's GPT models. It suggests ways to break down a problem into controllable and uncontrollable aspects, possible actions, and coping prompts. Review Beri's suggestions before acting; they are not medical advice.

Is my data private and secure?

Absolutely. We take privacy seriously. Your data is encrypted, we follow GDPR/COPPA compliance, offer granular privacy controls, and never sell your data to third parties. You have full control over your data with options to export, anonymize, or delete at any time.

Can I use Worress without creating an account?

Yes! Guest users can capture up to 5 problems without registration. After that, we encourage you to create a free account to access full features, data sync, and personalized insights.

What is the crisis chat feature?

Chat with Beri provides AI-assisted crisis support and emergency resources. It may check for concerning language and offer coping options; it cannot guarantee detection, monitoring, or human handoff. For serious emergencies, call emergency services (988 in the US).

How do I enable MFA (Multi-Factor Authentication)?

Go to Settings > Security & MFA to enable two-factor authentication. We support authenticator apps (Google Authenticator, Authy) and SMS verification via Twilio for enhanced account security.

Can I use Worress on mobile devices?

Yes! Worress works on all devices through your web browser. We also offer native iOS and Android apps with offline sync, push notifications, and all web features.

What are playbooks and how do I use them?

Playbooks are reusable problem-solving templates you create from completed problems. Review what helped, edit the steps, and save the approach to quickly apply it to similar situations in the future.

How do I upgrade to a premium plan?

Visit the Pricing page to view our plans (Family, Team, Enterprise). Click on your desired plan to checkout securely via Stripe. Enterprise customers can contact us for custom pricing and SSO/SCIM integration.

I can't log in to my account

Try resetting your password using the 'Forgot Password' link on the login page. If you have MFA enabled, make sure you're using the correct authenticator code. Clear your browser cache and try again. If issues persist, contact support@worress.com

Problem breakdown isn't working

Ensure you have a stable internet connection. Beri requires an OpenAI connection. If you're a guest user, you may have reached the session limit - try creating an account for continued access.

My data is not syncing

Check your internet connection. Look for the sync status icon in the top navigation. If you see an error, try refreshing the page. For persistent issues, log out and log back in to force a sync.

I'm not receiving email notifications

Check your spam/junk folder. Verify your email preferences in Settings > Email Preferences. Ensure you've verified your email address. Add support@worress.com to your contacts.

The app is slow or not loading

Clear your browser cache and cookies. Try a different browser or incognito/private mode. Check if you have a stable internet connection. Disable browser extensions that might interfere. If issues persist, our team monitors performance via Web Vitals.

How do I delete my account?

Go to Settings > Your Rights > Data Deletion. This will permanently delete your account and all data. You can also export your data first from the same page. This action cannot be undone.